Frequently Asked Questions
Who Manages CORD?
CORD is managed and maintained by staff at the Contra Costa
Crisis Center. It was designed originally to meet the needs of Crisis Center volunteers
who answer hotline calls. Over time, people in the community realized that CORD
was more extensive and more current than other local databases. Public and
private entities stopped maintaining their own databases and relied instead on
CORD.
How Do I Contact
CORD?
The CORD manager is Mary Clark. For questions about the
database, to edit information or resources, or to find out about CORD
trainings, contact her by phone (925.939.1916 extension 126) or email (cord@crisis-center.org).
Who Funds CORD?
CORD is funded by First 5 Contra Costa and three departments
of Contra Costa County government (Employment and Human Services, Health
Services, and Community Services). Their support makes it possible for comprehensive,
up-to-date resource information on local health and social services to be
available free of charge to everyone via the Internet.
What Are the
Inclusion/Exclusion Criteria?
The Crisis Center and its collaborative partners set the
criteria by which organizations are included or excluded from CORD. These
criteria comply with national standards for information and referral resource
databases. To view CORD inclusion/exclusion criteria, click here.
What’s the Difference
Between CORD and Network of Care?
Network of Care (www.networkofcare.org)
is a database of services for targeted population groups in California, broken
down by county. It’s a product of Trilogy, a for-profit company. A key
component of each Network of Care site is the “Service Directory.” This link
contains resource information on a variety of services specific to the targeted
population. For the three Network of Care sites for Contra Costa County (kids
0-5, seniors, and mental health), most of the resource information in the
“Service Directory” comes from CORD. Trilogy reformats CORD data to achieve a
consistent-looking interface on its site.
Resources in CORD with keywords specific to children 0 to 5
and disabled children 0-5 are updated by the Crisis Center and provided monthly
to Trilogy for its 0-5 site. CORD resources with keywords specific to seniors
are updated by the Crisis Center, too, and provided to Trilogy for the senior
site. The mental health site is under construction and will be completed soon.
CORD will be the source of most data in the “Service Directory” in this module
as well.
Cumulatively, the resource information that the Crisis
Center provides to Trilogy for its 0 to 5, senior, and mental health sites
comprises about half of the data in CORD. To access all of the health and
social service listings in Contra Costa County, users need to go to CORD
directly.
